Standard Chartered Credit Card Customer Care Number

General Phone Banking Numbers (7:00 AM to 11:00 PM)

1. 6601 4444
2. 3940 4444

Tip: Calling from your registered mobile number helps customer executives verify your identity faster.

Standard Chartered Customer Care Email IDs

For written support and better documentation, you can email the bank:

1. General queries & complaints: customer.care@sc.com
2. Priority Banking: Priority.Banking@sc.com
3. Business Banking: customercare.business@sc.com
4. NRI Banking: NRI.Banking@sc.com
5. Credit card disputes: card.services@sc.com

These official email channels improve accountability and create a clear support trail.

Standard Chartered Bank Customer Care Address

For postal communication or formal complaints: Standard Chartered Bank Customer Care Unit 19, Rajaji Salai Chennai – 600001

SMS Banking Support

If phone lines are busy, you can send an SMS to 9980033333 with your query. This service operates 24x7 except on national holidays.

Standard Chartered International Helpline Numbers (When You Are Abroad)

If you're traveling overseas, you can contact Standard Chartered through these toll-free numbers:

1. UAE: 8000177750
2. Singapore: 8001012407
3. UK: 08081019144
4. USA (New York): 8773021657
5. Hong Kong: 800905108
6. Canada: 8772185618
7. Others: +91 80 42896753

Note: International call rates may apply depending on your telecom provider.

Standard Chartered Credit Card Grievance Redressal Process

If your issue isn’t resolved through normal customer care, you can escalate:

Step 1: Contact Customer Care

1. Call helpline
2. Email customer.care@sc.com
3. SMS "SERVICE" to 9980033333

Step 2: Lodge Online Complaint

You can submit grievances through the official complaint form available on the bank website.

Step 3: Submit Dispute Form

Download and fill the Dispute Declaration Form and send to:

1. Email: card.services@sc.com
2. Fax: 080-66959595
3. Or submit at your nearest branch

Step 4: Escalate to Nodal Officers

If unresolved within 7–30 days, escalate to:

1. Regional Nodal Officer
2. Principal Nodal Officer
3. Banking Ombudsman (RBI)

This structured escalation system enhances consumer protection and builds institutional trust.

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