IndusInd Bank Credit Card Customer Care Number

If you are unable to reach the bank via customer care, you can block your IndusInd credit card using the IndusInd Bank mobile app or mobile website. It's crucial to report a lost card immediately to avoid any unauthorized or fraudulent transactions.

Premium Banking Customers

The customer care numbers are 1860 267 7777 or 022-42207777. Pioneer customers can email their queries to pioneer@indusind.com and if you are an Exclusive customer, email your queries or complaints to exclusive@indusind.com. If you are a new customer then you can email your queries to Premium.care@indusind.com.

IndusInd Bank Credit Card Customer Care International Helpline Number

If you are an international customer, IndusInd Bank requests you to raise a complaint or query through their dedicated email address nri@indusind.com. For any queries related to credit card, you can call the number 022-42207777.

IndusInd Bank Credit Card Customer Care WhatsApp Banking:

The IndusInd Bank also provides its customers with a WhatsApp banking service. To contact IndusInd Bank on WhatsApp, you need to send an "Hi" on +91 22 4406 6666 from your registered mobile number.

IndusInd Bank Email Address Details

If you are an existing customer, the email address for sending your query will depend on the specific credit card you hold. You can find the relevant details by clicking on this link https://www.indusind.com/in/en/personal/reach-us.html. If you are a new customer the you can email your queries to Premium.care@indusind.com.

For domestic customers, if you wish to raise a complaint or need clarity on a query, you can send an e-mail to reachus@indusind.com

International customers can send their queries or complaints at nri@indusind.com.

IndusInd Bank Credit Card Grievance Redressal

If you are not satisfied with the response from the bank's customer care or haven't received a timely resolution, you can escalate your concern using the following escalation matrix:

Level 1:

In this level you contact customer service either by phone or e-mail. Once you have stated your query to the department and they have registered it, it takes up to 7 working days for the Card Services Cell of the bank to get back to you with the solution. This will be sent to you via e-mail or through a call by the bank. You can also contact the Head - Card Services at 701/801 Solitaire Corporate Park 167, Chakala Andheri (East), Mumbai-400 093.

Level 2:

If in case you are not satisfied by the solution offered by the customer care of the bank, you can then address your query to the Nodal Officer and the Chief Customer Service Officer of the bank. The Nodal Officer is responsible for the implementation of customer service for all complaints of the bank.

The Nodal Officer appointed by the bank is Mr. Vikas Nigam who can be contacted through phone, e-mail, or fax.

Mr. Pratap Pillai

Head - Cards Services

Naurang Square, Plot No A4, 2nd Floor, Cross Road B, Andheri - East, Mumbai-400 093

Level 3:

If your query or grievance is not solved to your satisfaction by the Nodal Officer, you can contact the Internal Ombudsman of the bank. The Internal Ombudsman who is also the Chief Customer Service Officer is responsible to examine all complaints escalated by the Nodal Officer in case they are unable to provide a solution themselves. The final response in this matter will be provided by the Internal Ombudsman.

Write to IndusInd Bank

If you wish to write to the bank stating any query or complaint, you can post it to the bank's Head-Customer Care:

Mr. Dickson Baptista

Head - Customer Care

Opus Centre, 4th Floor, 47 Central Road, Opp. Tunga Paradise MIDC, Andheri - East, Mumbai-400 093

Email ID: customercare@indusind.com

You can also send your queries to Head- Cards Services:

Mr. Pratap Pillai

Head - Cards Services

Naurang Square, Plot No A4, 2nd Floor, Cross Road B, Andheri - East, Mumbai-400 093

Email ID: head.cardservices@indusind.com

Credit cards make payments easy for all expenses online and offline while offering various benefits

Find a Card >>