IndusInd Bank Credit Card Customer Care Number

How to Report Lost, Stolen, or Damaged IndusInd Bank Credit Card?

If you are an IndusInd Bank credit card customer and your credit card is lost, stolen, or damaged, it is essential to block it immediately to avoid any misuse. There are multiple ways to do so, they are as follows: 

1. Block card using phone banking: You can block your credit card by calling customer support at 1860 267 7777. 

1. Block card using IndusInd Mobile application ‘INDIE’: You can temporarily freeze or permanently block your credit card through INDIE. 

1. Block through SMS facility: You can also send an SMS in the format BLOCK [space] [your credit card’s last four digits] to 5676757 from your registered mobile number. 

1. Block using IndusNet: You can log in to ‘IndusNet’ and select the ‘Service Requests’ option. Next, select ‘Credit Card Requests’ and click on the ‘Credit Card Blocking Request’ tab. Choose the credit card you want to block, mention the reason for blocking, and click ‘Submit’

IndusInd Bank Credit Card Customer Care WhatsApp Banking:

The IndusInd Bank also provides its customers with a WhatsApp banking service. To contact IndusInd Bank on WhatsApp, you need to send an "Hi" on +91 22 4406 6666 from your registered mobile number.

IndusInd Bank Credit Card Grievance Redressal

IndusInd Bank offers a systematic grievance redressal system to ensure a seamless customer experience. Read on to know more about it: 

Level 1: If you have any queries or concerns related to the services offered by IndusInd Bank, you can reach the customer support team via phone or email. You can also raise a request through the ‘Online Dispute Resolution’ system available on the bank’s website. 

Level 2: If you are not satisfied with the solution provided at Level 1, you can escalate the matter to the Grievance Redressal Officer via email or phone. In case of queries related to banking and cards, you can reach Ms. Meghna Khot (Head- Customer Care) on 1860 267 7777. 

Level 3: If you are still not satisfied with the solution provided at Level 2, you can further escalate the matter to the Principal Nodal Officer via phone or email. Ms. Dilnaz Sidhwa is the Executive Vice President & Principal Nodal Officer at IndusInd Bank and can be contacted on 022 6155 3705. 

Ombudsman Office: If you are not satisfied with the resolution provided by the bank, you can contact the Central Banking Ombudsman Office.

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