Kotak Bank Credit Card Customer Care Number

These numbers allow you to:

1. Block lost or stolen cards
2. Report fraud immediately
3. Raise complaints
4. Check transaction issues
5. Get urgent banking assistance
6. Loan-related support

Kotak credit card Customer Support Numbers With Timed Availability

Some departments operate during defined business hours for specialized assistance.

Number	Service	Working Hours
1860 266 0811	Kotak 811 Account	8 AM – 8 PM (Mon–Sat)
1800 209 5732	Car / Two-Wheeler Loan	9:30 AM – 6:30 PM
1800 2022	Gold Loan	9:30 AM – 7 PM
1860 266 7777	Smart EMI / Debit EMI	9 AM – 7 PM
1860 266 5700	Agri SME Business	9:30 AM – 6:30 PM

What To Do in Case of Lost or Stolen Kotak Credit Card?

If your card is lost or stolen, act immediately. Call Immediately to:

1. 1800 209 0000
2. 1860 266 2666

Your card will be blocked to prevent misuse, and a replacement card will be issued.

How to Block Kotak Credit Card (Online Methods)

Through Mobile Banking

• Log in to Kotak Mobile Banking
• Go to Service Request
• Select Credit Card Requests
• Choose Report Lost/Damaged Card

Through Net Banking

• Login to Net Banking
• Go to Service Requests
• Select Report Lost Card

Report Fraudulent Transactions on Kotak Credit Card

For any unauthorized transaction, call: 1800 209 0000 (Available 24/7)

You can also email the security team at: itsecurity.bank@kotak.com

Kotak Mahindra Bank International Helpline (For NRI Customers)

Customers outside India can contact: +91 22 6204 2001 (24/7, paid number)

Toll-Free Numbers by Country

Country	Toll-Free Number
USA	1855-3656767
UK	0080044990000
Canada	18557684020
Australia	001180044990000
UAE	80001830148
Singapore	+658001013054
Hong Kong	00180044990000

Kotak Mahindra Bank SMS Banking Services

Send SMS from your registered mobile number to 9971056767 or 5676788.

Service	SMS Format
Account Balance	BAL
Last 3 Transactions	TXN XXXX
Activate Debit Card	DCUNBLOCK XXXX
Generate Debit PIN	DEBITPIN XXXX
Enable International Usage	DCENB XXXX
Activate POS	POSACT XXXX
Nearest ATM	ATM Pincode
Nearest Branch	BRANCH Pincode

(XXXX = last 4 digits of your card/account)

Kotak Mahindra Bank Credit Card Grievance Redressal Process

If your issue is unresolved, you can escalate it through structured levels.

Level 1 (Response within 7 working days)

1. Register complaint online
2. Call 1860 266 2666
3. Visit branch
4. Send post to bank’s registered address

Level 2 (Response within 5 working days)

Escalate via official grievance form on Kotak’s website.

DigiSaathi – Digital Payment Assistance

An RBI-backed initiative for digital payment support.

1. Toll-Free: 14431 / 18008913333
2. WhatsApp: 8928913333
3. Website: digisaathi.info

Credit cards make payments easy for all expenses online and offline while offering various benefits

Find a Card >>

FAQs on Kotak Bank Credit Card Customer Care

• What should I do if I need to report a stolen or lost credit card?

  If your Kotak Credit Card is stolen or lost, it is crucial to act quickly by calling either 1800 209 0000 or 1860 266 2666 immediately. This will ensure that your card is blocked to prevent misuse, and a replacement card is issued. You can also report the loss online through the Kotak Mahindra Bank website at this link.

• What should I do if I suspect fraudulent activity on my credit card?

  If you suspect that fraudulent activity has occurred on your Kotak Credit Card, contact 1800 209 0000 immediately. This helpline operates 24/7 to handle such issues.

• How can I contact Kotak Mahindra Bank for credit card-related inquiries?

  To address any credit card-related inquiries, you can contact Kotak Mahindra Bank's customer service by calling 1860 266 2666. This helpline is available around the clock, seven days a week, specifically for customers within India. Unfortunately, this number cannot be used from abroad.

• How do I block my Kotak Credit Card?

  Blocking a Kotak Credit Card can be done conveniently online through the bank’s website. You can use either Mobile Banking or Net Banking for this purpose. For Mobile Banking, log in, navigate to 'Service Request', select 'Credit Card Requests', and choose 'Report Lost/Damaged Card'. For Net Banking, log in, go to 'Service Requests', and select 'Report Lost Card'.

• How can I reach Kotak Mahindra Bank's international helpdesk?

  For NRI customers seeking support for credit card-related queries, Kotak Mahindra Bank provides a 24/7 international helpdesk at +91 22 6204 2001. Please note that call charges may apply as per your local service provider’s rates. 

• What are the toll-free numbers for Kotak Mahindra Bank's 24/7 credit card services in different cities?

  Kotak Mahindra Bank provides several toll-free numbers for credit card services available 24/7. For Privy League services, the number is 1800 266 6666. For general banking-related complaints, call 1860 266 2666. To report fraud or unauthorized transactions, use 1800 209 0000. For NETC Fastag-related queries, the number is 1860 2666 888.

• How can I contact Kotak Mahindra Bank for grievance redressal?

  If your issue remains unresolved, you can escalate it through Kotak Mahindra Bank’s grievance redressal process. Start by registering your complaint online here, via Net Banking, or by calling 1860 266 2666. If needed, you can escalate your grievance to higher levels through the designated email addresses provided on the bank’s grievance redressal page.