How can I get in touch with an HDFC credit card user?

For assistance with relevant questions, HDFC credit card holders must call one of the company's national helplines on 1800 1600 or 1800 2600 , send an SMS to 730 8080 808, or even use WhatsApp to send a message to 707 0022 222.

Can I speak to an HDFC representative directly?

Yes, you can speak to an HDFC representative directly by calling the toll-free number 1800 1600 / 1800 2600 and adding the STD code of your city before the number.

How can I complain about an HDFC credit card?

Go to the 'Grievance Redressal Officer' option on the HDFC Contact Us page. You can access a form where you can fill out your information and send it to the officer by clicking 'Email Us' on the next page.

Is it possible to register my complaint for my HDFC credit card through the offline method?

To file a complaint, get in touch with the HDFC home branch and send a written request to the bank representative.

How soon should I file a report with HDFC Bank if my credit card is lost or stolen?

If your credit card is lost or stolen, you should report it right away. If you fail to report, then the bank will not be held liable for any purchases made using the stolen card if you wait.

How can I find the balance on my credit card from HDFC Bank?

To check the balance on your credit card , you can use HDFC phone banking, online banking, or call the toll-free lines.

How can I contact HDFC Bank's Nodal Officer for my region?

Refer to HDFC Bank's website or BankBazaar's page for HDFC Bank customer care for the contact details of the Nodal Officer handling grievances in your specific area.

What if I need assistance with the HDFC Bank credit card while abroad?

For international support, reach out to HDFC Bank's international helpline numbers, which vary by country. Standard local charges may apply.

How do I address unresolved complaints with HDFC Bank credit cards?

If your concerns are not adequately addressed by customer service, escalate them to HDFC Bank's Grievance Redressal Officer or Principal Nodal Officer.

Can I contact HDFC Bank's head office directly?

Yes, you can reach HDFC Bank's head office by mail. Details for mailing addresses are provided on HDFC Bank's website as well as on BankBazaar's page for HDFC Bank's customer care number.

What is the turnaround time for grievance resolution for HDFC Bank credit cards?

Typically, HDFC Bank aims to resolve complaints within ten business days. If you have yet to receive a response within this time frame, you may escalate the matter further. .

Are there alternative methods to contact HDFC Bank's Nodal Officers?

In addition to email, you can also reach out to Nodal Officers via phone or postal mail, as listed on HDFC Bank's website.

How can I file a complaint with HDFC Bank as an NRI?

NRI customers have the option to submit complaints via the query or, feedback or complaint form on HDFC Bank's website or by mailing letters to designated P.O. boxes worldwide.

What if my query with HFDC Bank pertains to a specific state or region in India?

For queries related to specific states or regions, refer to HDFC Bank's website for detailed contact information of the designated Nodal Officers handling those areas.

What if I need urgent assistance with an HDFC Bank credit card outside of regular business hours?

In case of emergencies or urgent matters outside regular business hours, please use the international helpline numbers provided for immediate assistance by the HDFC Bank on their official website.

How can I ensure my complaint reaches the right authority within HDFC Bank?

Follow the escalation matrix provided by HDFC Bank, which involves contacting customer service, the Grievance Redressal Officer, and then the Principal Nodal Officer, if necessary.

When can I contact the HDFC Bank Credit Card customer care?

You can contact the HDFC Bank Credit Card customer care anytime as customer care is available 24x7 including Sundays and holidays.

Can I block my credit card by calling the customer care center?

Yes, you can call the customer care center to block your HDFC credit card. Call 1800 1600 or 1800 2600 and the Interactive Voice Response (IVR) facility or an agent will assist in blocking the card.

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HDFC Credit Card Customer Care Number

Customers can reach out to the HDFC credit card customer care for any issues or queries related to credit card. They can contact the customer care center by calling 1800 1600 or 1800 2600 within India and reach out on 022-61606160 for overseas customers.

HDFC Bank Credit Card Customer Care Information

HDFC Bank offers dedicated customer support for all credit card-related queries, ensuring convenience and prompt resolution for its customers. Whether you prefer phone, email, or in-person support, HDFC Bank ensures convenient access to customer care services.

Here are the contact details for Customer care contact options for HDFC Bank Credit Cardholders:

Customer Type	Contact Details
For Customers in India	1800 1600 or 1800 2600
For Customers Travelling Abroad	+91 22 61606160
For Exclusive Cardholders (Diners Black & Infinia)	+91 22 61717606
Via Email	customerservices.cards@hdfcbank.com
Via Regular Post	Manager, HDFC Bank Cards Division, PO BOX # 8654, Thiruvanmiyur PO, Chennai - 600 041
Via Courier	Manager, HDFC Bank Cards Division, 8, Lattice Bridge Road, Thiruvanmiyur, Chennai - 600 041

Tips for Writing to HDFC Bank

Mention your credit card details (but do not include sensitive information like PINs or passwords).
Clearly state your query or concern for prompt assistance.
Include your contact information for follow-up.

HDFC Bank Credit Card Customer Care Timings

Service	Timings
24/7 Customer Support	Available 24 hours a day, all days of the week, including Sundays and bank holidays.
Visit a Bank Branch	Weekdays: 9:00 AM to 5:00 PM Saturdays: 9:00 AM to 1:00 PM Closed on 2nd & 4th Saturdays

Reasons to Contact HDFC Bank Credit Card Customer Care

HDFC Bank offers comprehensive support for a variety of credit card-related needs. Here is why you may need to reach out to their customer care team:

Block your Card: Contact customer care immediately if your card is lost or stolen to prevent unauthorised transactions.
Report Fraudulent Transactions: Promptly report unauthorised or fraudulent transactions for swift investigation and account security.
Raise a Complaint/Dispute a Transaction: Raise complaints for billing issues, charge disputes, or unsatisfactory services to resolve concerns efficiently.
Reset PIN: Reset your PIN if forgotten or compromised, following simple verification steps to maintain card security. PIN reset can be done by OTP (One-time Password) verification which is sent to the registered mobile number.
Set/Manage Autopay Instructions: Set up or modify autopay instructions to automate timely bill payments and avoid late fees. Customers can also check payment status and IFSC details.
Check Transaction Limits: Inquire about the following:
1. Credit limit
2. Available credit limit
3. Available cash limit
4. Domestic point-of-sale (POS) transaction limit
5. Online transaction limit
6. ATM transaction status
7. Contactless payment transaction limit
8. International transaction limit
9. The last statement’s bill amount
10. Due date and minimum amount due
Update Personal Information: Keep your contact details, email, mobile number, and address up to date, and inform about international travel.
Request Credit Card Statements: Request statements via email or opt for e-statements to track your spending and maintain records.
Enquiry about Loan on Credit Card: Explore loan options, existing loan details, card upgrades, add-on cards, and credit limit enhancements available through customer care.
Learn about Reward Programmes: Get information on earning, redeeming, and managing reward points, along with exclusive offers and benefits.

HDFC Credit Card Grievance Redressal

If you are dissatisfied with the resolution provided at the first level of customer service, you can escalate your issue to the Grievance Redressal Officer for Credit Card-related concerns. Ensure you share your previous complaint number while accessing these channels for effective redressal.

Here is a table summarising the HDFC Credit Card Grievance Redressal process:

Grievance Redressal Step	Details
Grievance Redressal Officer (Step 1)	If dissatisfied with the first-level resolution, escalate to the Grievance Redressal Officer for Credit Card-related concerns.
Email Channel (Grievance Redressal Officer)	grievance.redressalcc@hdfcbank.com
Call Grievance Redressal Cell	Phone Number: 044 - 61084900 (credit cards) and 1800 266 4060 (Banking Products / Digital Lending Products)
Nodal Officer (Step 2)	If unresolved at Step 1, escalate to Nodal Officer or Principal Nodal Officer. Provide previous complaint reference number.
Email Channel (Nodal Officer Complaints)	bohdfcmum@hdfcbank.com
Email Channel (Principal Nodal Officer Complaints)	pnohdfcbank@hdfcbank.com
Write to the Nodal Officers	Write a detailed complaint to the Nodal Officers:Principal Nodal Officer: Mr. Ripal Kiritkumar ShethHDFC Bank Ltd., 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013
Resolution Time	HDFC Bank commits to resolving your complaint within 10 working days from the date of escalation.

Apply For Credit Card on BankBazaar

HDFC Nodal Officers Contact Information

Here is a list of the Nodal Officers with their contact numbers and postal addresses:

Area of Operation & Centre	Nodal Officer of HDFC Bank	Contact Details
Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli, Muzaffarnagar, Baghpat, Meerut, Bijnor, and Amroha) - Kanpur	Basant Kumar	Address: HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, Lucknow, Pin Code: 226001
Maharashtra (except the districts of Mumbai, Mumbai Suburban, and Thane) and Goa - Mumbai II	Karyanand Sinha	Address: HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai - 400013
Tamil Nadu, Union Territories of Puducherry (except Mahe Region), and Andaman and Nicobar Islands - Chennai	Sundar Krishnamoorthy	Address: HDFC Bank Ltd., # 768 & 769, 7th Floor, A-Wing, Spencer Plaza, Phase III, Anna Salai, Chennai - 600002
Himachal Pradesh and Shimla	Deepak Kairon	Address: HDFC Bank Ltd, The Mall, Shimla - 171001
West Bengal and Sikkim (Kolkata, Howrah, South 24 parganas and Sikkim) – Kolkata I	Shikha Jacob	Address: HDFC Bank Ltd, Jardine House, 4 Clive Row, Kolkata - 700 001
West Bengal (Excluding Kolkata, Howrah, South 24 parganas and Sikkim) rest of the districts in West Bengal)- Kolkata II	Debmalya Sen	Address : HDFC Bank Ltd, Jardine House, 4, Clive Row, Kolkata West, Kolkata, 700 001
Madhya Pradesh - Bhopal	Sudhir S Sharma	Address: HDFC Bank, 1st Floor, Asha Avenue, MP Nagar Zone -1, Bhopal – 462011
Karnataka - Bangalore	Anil Varughese	Address: HDFC Bank Ltd, MG Towers No. 16, Sarakki Main Road, MG Gardens, JP Nagar, 1st Phase, Bangalore – 560078
Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu - Ahmedabad	Alpa Kothari	Address: HDFC Bank House, Opp. Navrangpura Jain Temple, Navrangpura, Ahmedabad - 380009
Andhra Pradesh and Telangana - Hyderabad	Krishnarao Gokavarapu	Address: HDFC Bank Ltd, 8th Floor, HDFC Bank House, Road No.1, Banjara Hills, Hyderabad - 500 034
Rajasthan - Jaipur	Parul Sharma	Address: HDFC Bank Ltd, 3, Pratap Nagar, Vaishali Nagar, Jaipur - 302021
Delhi State - Delhi I	Sameer Tiwari	Address: HDFC Bank Ltd, 5th Floor, Ambience Mall, Sector - 10, Rohini, Delhi - 110085
Bihar - Patna	Avinash Kumar Sinha	Address: HDFC BANK LTD, Postal Park, Ground Floor, Chiraiyatand Main Road, Prithvipur, Near Baidyanath Ayurvedic Bhawan, Patna -800001
Odisha - Bhubaneswar	Nitan Mohanty	Address: HDFC Bank Ltd, Plot No. 484/1908, Madhusudan Nagar, Bhubaneswar - 751001
Haryana (except Panchkula, Yamuna Nagar, and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh - Delhi II	Manish Anand	Address: HDFC Bank Ltd, 5th Floor, Ambience Mall, Sector - 10, Rohini, Delhi - 110085
Jammu and Kashmir - Jammu	Manish Anand	Address: HDFC Bank Ltd, 5th Floor, Ambience Mall, Sector - 10, Rohini, Delhi - 110085
Kerala, Union Territory of Lakshadweep, and Union Territory of Puducherry (only Mahe Region) - Thiruvananthapuram	Meenakumari B	Address: HDFC Bank Ltd, Cordial Residency Towers, Opposite Kurups Lane, Sasthamangalam, Thiruvananthapuram - 695010
Punjab, Himachal Pradesh, Union Territory of Chandigarh and 3 Districts of Haryana - Panchkula, Ambala and Yamuna Nagar - Chandigarh	Ashok Puri	Address: HDFC Bank Ltd, Plot No. I – 15, Sector 101, Alpha IT City, Mohali - 160062
Jharkhand - Ranchi	Sushant Shekhar	Address: HDFC Bank Ltd, Pustak Bhawan, Opposite Gopal Complex, Shaheed Chowk Ranchi - 834001 Jharkhand
Uttarakhand and seven districts of Uttar Pradesh (Saharanpur, Shamli, Muzaffarnagar, Baghpat, Meerut, Bijnor, and Amroha) - Dehradun	Harish Sharma	HDFC BANK, 1st Floor, Khasra No 307G, 308 & 309, Gujrara Mansingh, Pargana Parwadoon, Dist Dehradun, Uttarakhand – 248001
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, and Tripura - Guwahati	Sudipto Chatterjee	Address: HDFC Bank Ltd, Ujjal Arcade, Ground Floor, M.C. Road, Chenikuthi Bus Stop, Guwahati, Assam - 781003
Chhattisgarh - Raipur	KVN Kumar	Address: HDFC Bank Ltd, Shop No.1-6, Orange Hive, Vidhan Sabha Road, Mowa, Raipur-492001
Maharashtra (Mumbai, Mumbai Suburban and Thane) - Mumbai I	Ravi Mukherjee	Address: HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai - 400013
Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) and Goa - Mumbai II	Karyanand Sinha	Address: HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai - 400013

Despite using the escalation matrix, there may be instances in which your complaints are not handled. You are welcome to contact the Banking Ombudsman in such circumstances. Be sure to wait 30 days from the day your complaint was filed before contacting the Banking Ombudsman.

Mailing Address for NRI Customers

NRI customers can write to the bank by accessing the 'Query/Feedback/Complaint' form on the bank's website. Visit the official website for HDFC NRI banking (https://www.hdfcbank.com/nri-banking/mailbox-services). In the search bar, select the location and click on ‘Find’. Some of the addresses are listed in the table below:

P.O. Box in the USA	Name: HDFC BANK LIMITED, Address Line1: 182-21 150th Avenue Address Line2: BOM 18214 City: Springfield Gardens State: NY Zip Code: 11413 Email: ALL_India_SnS@aramex.com
P.O. Box in the UAE	Name: HDFC BANK LIMITED Address Line1: Aramex Building ,184 Airport Road, Umm Ramool, POBOX 35962, Address Line2: BOM 18214, City: Dubai, State: Zip Code: 0, Email: ALL_India_SnS@aramex.com
P.O. Box in Ontario, Canada	Name: HDFC BANK LIMITED, Address Line1: 5810 Ambler Drive, Unit 14 Address Line2: BOM 18214 City: Mississauga State: Ontario Zip Code: L4W4J5 Email: ALL_India_SnS@aramex.com
P.O. Box in Sydney, Australia	Name: HDFC BANK LIMITED, Address Line1: AIC 56a Anzac St Address Line2: BOM 18214 City: Chullora State: NSW Zip Code: 2190 Email: ALL_India_SnS@aramex.com
P.O. Box in Germany	Name: HDFC Bank Limited Address Line1: Sovereign AIC Robert Koch Strasse 50, Geb. H Address Line2: BOM 18214 City: Mainz State: Hessen Zip Code: 55129 Email: ALL_India_SnS@aramex.com
P.O. Box in the London, U.K.	Name: HDFC Bank Limited Address Line1: Aramex UK SNS Unit 9 Skyport Drive Address Line2: BOM 18214 City: West Drayton State: Harmondsworth Zip code: UB7 0LB Email Us: ALL_India_SnS@aramex.com
P.O. Box in Singapore	Name: HDFC BANK LIMITED, Address Line1: AIC Department at 3 Changi South Street 1, #01-01 Address Line2: BOM 18214 City: Singapore State: Singapore Zip Code: 486795 Email: ALL_India_SnS@aramex.com
P.O. Box in Japan	Name: HDFC BANK LIMITED, Address Line1: AIC X Frontier West 5F, 3-2-9, Shinsuna Address Line2: BOM 18214 City: Koto-ku State: Tokyo Zip Code: 136-8651 Email Us: ALL_India_SnS@aramex.com

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FAQs on HDFC Credit Card Customer Care Number

How can I get in touch with an HDFC credit card user?
For assistance with relevant questions, HDFC credit card holders must call one of the company's national helplines on 1800 1600 or 1800 2600, send an SMS to 730 8080 808, or even use WhatsApp to send a message to 707 0022 222.
Can I speak to an HDFC representative directly?
Yes, you can speak to an HDFC representative directly by calling the toll-free number 1800 1600 / 1800 2600 and adding the STD code of your city before the number.
How can I complain about an HDFC credit card?
Go to the 'Grievance Redressal Officer' option on the HDFC Contact Us page. You can access a form where you can fill out your information and send it to the officer by clicking 'Email Us' on the next page.
Is it possible to register my complaint for my HDFC credit card through the offline method?
To file a complaint, get in touch with the HDFC home branch and send a written request to the bank representative.
How soon should I file a report with HDFC Bank if my credit card is lost or stolen?
If your credit card is lost or stolen, you should report it right away. If you fail to report, then the bank will not be held liable for any purchases made using the stolen card if you wait.
How can I find the balance on my credit card from HDFC Bank?
To check the balance on your credit card, you can use HDFC phone banking, online banking, or call the toll-free lines.
How can I contact HDFC Bank's Nodal Officer for my region?
Refer to HDFC Bank's website or BankBazaar's page for HDFC Bank customer care for the contact details of the Nodal Officer handling grievances in your specific area.
What if I need assistance with the HDFC Bank credit card while abroad?
For international support, reach out to HDFC Bank's international helpline numbers, which vary by country. Standard local charges may apply.
How do I address unresolved complaints with HDFC Bank credit cards?
If your concerns are not adequately addressed by customer service, escalate them to HDFC Bank's Grievance Redressal Officer or Principal Nodal Officer.
Can I contact HDFC Bank's head office directly?
Yes, you can reach HDFC Bank's head office by mail. Details for mailing addresses are provided on HDFC Bank's website as well as on BankBazaar's page for HDFC Bank's customer care number.
What is the turnaround time for grievance resolution for HDFC Bank credit cards?
Typically, HDFC Bank aims to resolve complaints within ten business days. If you have yet to receive a response within this time frame, you may escalate the matter further.
Are there alternative methods to contact HDFC Bank's Nodal Officers?
In addition to email, you can also reach out to Nodal Officers via phone or postal mail, as listed on HDFC Bank's website.
How can I file a complaint with HDFC Bank as an NRI?
NRI customers have the option to submit complaints via the query or, feedback or complaint form on HDFC Bank's website or by mailing letters to designated P.O. boxes worldwide.
What if my query with HFDC Bank pertains to a specific state or region in India?
For queries related to specific states or regions, refer to HDFC Bank's website for detailed contact information of the designated Nodal Officers handling those areas.
What if I need urgent assistance with an HDFC Bank credit card outside of regular business hours?
In case of emergencies or urgent matters outside regular business hours, please use the international helpline numbers provided for immediate assistance by the HDFC Bank on their official website.
How can I ensure my complaint reaches the right authority within HDFC Bank?
Follow the escalation matrix provided by HDFC Bank, which involves contacting customer service, the Grievance Redressal Officer, and then the Principal Nodal Officer, if necessary.
When can I contact the HDFC Bank Credit Card customer care?
You can contact the HDFC Bank Credit Card customer care anytime as customer care is available 24x7 including Sundays and holidays.
Can I block my credit card by calling the customer care center?
Yes, you can call the customer care center to block your HDFC credit card. Call 1800 1600 or 1800 2600 and the Interactive Voice Response (IVR) facility or an agent will assist in blocking the card.

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