Axis Bank Credit Card Customer Care Number

Corporate Phone Banking & CMS Product Number: 1 - 860 - 500 - 4971

Axis Bank Credit Card Queries

For any kind of queries about Axis Bank credit cards, you can call the customer care numbers mentioned above which are applicable all over the country.

Blocking of Credit Card

In the case of loss or theft, you will need to block your axis credit card to avoid any kind of fraudulent transactions. You can request a replacement after blocking your card. The account number will remain the same, however, the card details will change.  

You can block Axis credit card by following these steps:

Axis Bank Support

1. Logging in to your Axis Bank account, you can visit the support page of the bank.
2. Click on 'Support Home Page'.
3. Select the option of 'Get It Done Instantly'.
4. Choose 'Block and Replace Your Debit/Credit Card'.
5. Enter your registered mobile number.
6. Once you do, an OTP will be sent to you which must be entered.
7. Select your card and click on 'Submit'.

Axis Aha

Aha! is a dedicated chatbot by Axis Bank where you can get answers to all your queries regarding different products offered by the bank. You can block your credit card by following the steps below:

1. Type 'Block Credit Card'.
2. Log in to your net banking account or by using your MPIN.
3. Select the credit card which needs to be blocked and click on 'Confirm'.
4. Enter the OTP sent to your mobile number, and your card will be blocked.

Axis Bank Mobile App

Blocking your credit card can also be done through your mobile app.

1. Click on the credit card section
2. Select the card which needs to be blocked
3. Click on 'Block and Replace Card'.

Internet Banking

You can block your credit card through internet banking by following these steps:

1. Click on the section called 'Accounts'.
2. Select 'My Credit Cards'.
3. Choose the credit card which needs to be blocked.
4. From the options, click on 'More Services'.
5. Click on 'Block Credit Card' and mention the reason.
6. Once you click on 'Next', a code will be sent to you. Enter it to complete the request.

SMS

To block your credit card, you must SMS BLOCK '16-digit credit card number' to 5676782 from your registered mobile number.

Replacement of Credit Card

Once you have blocked your credit card, the bank will send your new card by post within ten working days.

For Lost Cards

For reporting your lost credit card, you can call

1-860-419-5555

1-860-500-5555

To report a lost debit card, please reach out to 022-6798-7700

Axis Bank Credit Card NRI Customer Care Numbers

There are international toll-free and non-toll-free helpline numbers for Axis Bank. The non-toll-free number for international customer care is +91 40 67174100.

For Customers of Overseas Branches & Representative Offices (Level-1 Complaints):

If you encounter any issues or have grievances while availing services from our overseas branches or representative offices, we have designated Complaints Handling Officers to assist you promptly. The Chief Executive Officer of the Branch/Chief Representative of the Representative office serves as the designated Complaints Handling Officer. It's imperative for the Branch/Representative Office, if mandated by local regulations, to inform the Local Regulator about this role.

You can reach out to the respective Complaints Handling Officers via email at the following addresses:

1. complaints.difc@axisbank.com (DIFC)
2. complaints.hk@axisbank.com (Hong Kong)
3. complaints.sing@axisbank.com (Singapore)
4. complaints.slk@axisbank.com (Sri Lanka)
5. complaints.adro@axisbank.com (Abu Dhabi Representative Office)
6. complaints.shg@axisbank.com (Shanghai Branch)
7. complaints.giftcity@axisbank.com (Gift City IBU)
8. complaints.dro@axisbank.com (Dubai Representative Office)

1. complaints.sro@axisbank.com (Sharjah Representative Office)

Please note that the Bank has a defined turnaround time of 10 days to respond to your concerns.

The country-specific toll-free numbers are as follows:

Flipkart Axis Bank Credit Card Customer Care

The Flipkart Axis Bank Credit Card is a credit facility issued by Axis Bank in collaboration with Flipkart and Mastercard, designed for use by the customer. This Card enables you to make purchases both on and off Flipkart, with the added benefit of earning limitless cashback, which is directly credited to your Card account.

You can use the following ways to contact them for any inquiries or assistance you may require.

1. Mail Us: Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clove, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru, 560103, Karnataka, India
2. Registered Office Address: Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clove, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru, 560103, Karnataka, India

Axis Bank Corporate Office:

'Axis House',

C-2, Wadia International Centre,

Pandurang Budhkar Marg, Worli,

Mumbai - 400 025

+91-22-24252525/43252525,

Fax Number: +91-22-24251800

Axis Bank Credit Card Grievance Redressal

Axis Bank has established a comprehensive grievance redressal mechanism to address customer concerns promptly and effectively. This mechanism comprises multiple levels of escalation to ensure that customer grievances are resolved satisfactorily. Here's an in-depth explanation of Axis Bank's grievance redressal process:

Queries, Complaints, and Request Redressal

1. Channels of Communication: Customers can initiate the grievance redressal process by reaching out through various channels: 
2. Live Chat: Utilize the live chat feature available on Axis Bank's website or mobile app. 
3. Customer Care Number: Contact the bank's customer care helpline to speak with a representative. 

1. Visit Nearest Bank Branch: Physically visit the nearest Axis Bank branch to seek clarification or resolution. 
2. Nature of Queries/Complaints: Customers can raise queries, complaints, or requests related to any aspect of Axis Bank's services, products, policies, or transactions. 
3. Resolution: Axis Bank aims to resolve grievances promptly at this level by providing accurate information, addressing concerns, and offering solutions to customer queries.

Writing to a Nodal Officer 

1. Escalation Procedure: If customers are dissatisfied with the resolution provided at Level 1 or if their concerns remain unresolved, they can escalate the matter to the Nodal Officer. 
2. Mode of Communication: Customers can write an email or a letter to the designated Nodal Officer explaining their grievances in detail. 
3. Branch Specific Issues: If the complaint pertains to a specific branch visit, customers must address it to the Circle Nodal Officer responsible for that branch. 
4. Responsibility: The Nodal Officer is responsible for reviewing escalated complaints, conducting investigations if necessary, and providing a satisfactory resolution to the customer. 

Writing to the Principal Nodal Officer 

1. Further Escalation: If customers are not satisfied with the response received from the Nodal Officer (Level 2), they can escalate the matter to the Principal Nodal Officer. 
2. Direct Communication: Customers can directly contact the Principal Nodal Officer via email or by filling out a grievance form and sending it to the specified address. 
3. Enhanced Authority: The Principal Nodal Officer holds a higher authority within the bank and is responsible for addressing escalated complaints with utmost priority. 
4. Additional Information: 
5. Banking Ombudsman: If customers find that their grievances are still not adequately addressed through the internal grievance redressal process, they can approach the Banking Ombudsman for further intervention and resolution. 
6. Contact Details: Axis Bank provides clear contact details for the Nodal Officers and Principal Nodal Officer, including their names, addresses, email addresses, and phone numbers, facilitating easy communication for customers seeking escalation.

Axis Bank Nodal Officer Contact Details

Principal Nodal Officer for Axis Bank Ltd.

Mr. Parag Deshpande

Axis Bank Ltd. 4th Floor, Axis House, Wadia International Center, P.B. Marg, Worli, Mumbai - 400 025. Ph. 080-61865098

Timings: 9.30 am to 5.30 pm (Monday to Saturday) (except second and fourth Saturdays and Bank Holidays)

Western & Central India

Northern India

Southern India

Eastern & North-Eastern India

Write to Axis Bank

If you wish to write to Axis Bank, you will need to post your letter to the Head Office of the bank located in Mumbai.

The address of the Axis Bank headquarters is:

Axis Bank Limited, 'Axis House,

C-2, Wadia International Centre,

Pandurang Budhkar Marg, Worli,

Mumbai - 400 025.

Phone Numbers: 91-22-24252525/91-22-43252525.

Fax Number: 91 22 24251800.

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