RBL Bank Credit Card Customer Care Number

Service	Contact Number	Email	Notes
General Credit Card Enquiries	+91 22 6232 7777	cardservices@rbl.bank.in	Helpline for all credit card-related queries
RBL SuperCard Support	+91 22 7119 0900	-	Dedicated for SuperCard holders
24×7 Customer Care	+91 26 6232 7777	customercare@rbl.bank.in	Available round-the-clock
Credit Card Complaint	1800 102 6222	customercare@rbl.bank.in	For lodging complaints regarding cards
Principal Nodal Officer	+91 22 7143 2700	principalnodalofficer@rbl.bank.in	For urgent unresolved matters
Compliance Officer	+91 22 4302 0899	-	For compliance and regulatory issues
CEO	+91 22 4302 0600	-	Corporate-level inquiries

Registered Office

1. Address: RBL Bank Ltd., 1st Lane, Shahupuri, Kolhapur - 416001, Maharashtra, India. This location serves as the official registered office of RBL Bank and is used for legal and corporate documentation.
2. Phone: +91 231 6650214 For inquiries related to corporate registration and official matters, contact this number.
   

Corporate Office

1. Address: RBL Bank Ltd., One World Center, Tower 2B, 6th Floor, 841, Senapati Bapat Marg, Lower Parel (W), Mumbai 400013, India. This is the central corporate office of RBL Bank, handling major corporate functions and strategic operations.
2. Phone: +91 22 4302 0600 For corporate-level inquiries and high-level communications, this phone number is available.
   

How to File a Complaint with RBL Bank

To file a complaint with RBL Bank, follow the directions below: 

1. Online Complaint Form 

The quickest method to keep track of your complaint is through the online complaint form on RBL Bank's website. You should fill in the required details, and your grievance will then be recorded. There is no need for phone calls or trips to a branch. 

 2. Customer Care Helpline 

If a personal conversation is preferred, customers can call the customer care helpline at 1800 102 6222. The staff will assist with the process and provide an update. 

 3. Email 

For a written record of the grievance, email any complaint to the address customercare@rbl.bank.in .Be sure to include relevant details such as account number, date of transaction and a short description of the complaint. 

 4. Branch Visit 

You may also visit the nearest RBL Bank branch and either lodge the complaint in the complaint register or drop it into the complaint box. 

 5. Escalation 

If no acceptable resolution is received after thirty days, you may escalate the matter to the Banking Ombudsman, as recognised by the Reserve Bank of India (RBI). You may submit this grievance online using the RBI Complaint Management System/ or you may write to the Centralized Receipt and Processing Centre (CRPC, Chandigarh or call using toll free 14448. 

6. Principal Nodal Officer

For urgent matters, you may contact Mr. Vikas Nigam. You may find him at Empire Tower, Reliable Tech Park, 16th Floor, Units 1601-1602, Airoli, Navi Mumbai - 400708 or by email at principalnodalofficer@rbl.bank.in. 

RBL Bank Grievance Redressal Mechanism

Here are the details for the depository services and investor grievance redressal mechanism at RBL Bank:

Customer Care:

1. Contact Person: RBL Bank Customer Care
2. Address: RBL Bank Ltd., One World Center, Tower 2B, 6th Floor, 841, Senapati Bapat Marg, Lower Parel (W), Mumbai 400013, India
3. Contact Number: +91 26 6232 7777
4. Email ID: customercare@rbl.bank.in
5. Working Hours: Available 24x7

Head of Customer Care:

1. Name: Vikas Nigam (Principal Nodal Officer)
2. Address: RBL Bank Ltd., Unit No. 306-311, 3rd Floor, JMD Megapolis, Sector – 48, Sohna Road, Gurugram – 122018, Haryana
3. Contact Number: +91 22 7143 2700
4. Email ID: principalnodalofficer@rbl.bank.in
5. Working Hours: Monday to Friday, 9:30 AM to 6:30 PM

Compliance Officer:

1. Name: Anand Adhikari
2. Address: RBL Bank Ltd., One World Center, Tower 2B, 9th Floor, 841, Senapati Bapat Marg, Lower Parel (W), Mumbai 400013, India
3. Contact Number: +91 22 4302 0899
   
4. Working Hours:
5. Monday to Friday, 9:30 AM to 6:30 PM
6. Saturday (3rd & 5th weeks), 9:30 AM to 4:00 PM

CEO:

1. Name: R Subramaniakumar
2. Address: RBL Bank Ltd., One World Center, Tower 2B, 6th Floor, 841, Senapati Bapat Marg, Lower Parel (W), Mumbai 400013, India
3. Contact Number: +91 22 4302 0600
   
4. Working Hours: Monday to Friday, 9:30 AM to 6:30 PM (Excluding bank holidays)

Credit cards make payments easy for all expenses online and offline while offering various benefits

Find a Card >>

FAQs on RBL Bank Credit Card Customer Care Number

• What e-Banking services can customers access for their RBL Bank credit cards?

  Customers can access complete information about their credit cards through e-Banking. Customers can view their credit card number, the last few transactions made with their card, their credit card balance, statements for the previous months, etc. Customers will need to use their e-Banking user ID and password in order to access their credit card information. Customers can also view a summary of their payment history, along with all their transactions made with their credit card. 

• Can RBL Bank credit cardholders access online services?

  RBL Bank credit cardholders have access to e-Banking to manage their credit card account online. The credit cards are linked to the e-Banking service, therefore users can view detailed information about their credit card including account information, transaction history, and payment history. Holders of an RBL Bank credit card can register online for the e-Banking service with their credit card details, allowing them to manage their credit card account. 

• How do RBL Bank credit card customers make payments for their bills online?

  RBL Bank credit cardholders can pay their bills directly online using their RBL Bank accounts linked to their credit cards. Customers who have made payments for their bills online can track both completed and outstanding payments, as well as view their complete transaction history. Paying bills online allows customers to avoid physically visiting a branch in order to pay their credit card bill on time. 

• What customer care support options are available for credit card users?

  The credit card customer support options include the availability of a 24-hour customer support helpline; the ability to chat online with a representative; Click to Call feature. In addition, customers can visit their branch for personal assistance. The customer service representatives assist in answering inquiries, resolving complaints and providing direction on how to access online services. Customers should never provide confidential information over the telephone. 

• How safe is e-Banking for an RBL Bank credit card holder?

  RBL Bank provides a secure E-Banking environment for its credit customers through the issuance of user IDs and passwords to use for accessing accounts online. Once you use the unique password to log onto the platform, you will have access to your account using secure methods (Encrypted). Customers are encouraged to take necessary precautions by keeping passwords confidential and not sharing them. Additionally, customers are encouraged to keep updated mobile phone numbers and email addresses in order to receive alerts when a transaction occurs.  

• Can I request a credit card service through the Internet?

  There are certain credit card services (examples: requesting the split & pay option, converting a credit card purchase into EMIs) that can be performed online; however, if you have additional questions or need assistance, you'll need to contact customer service or visit your branch. Online services provide an easy way to manage your service requests and also give you a secure means of communicating with RBL Bank.  

• Are credit card holders able to use the funds to transfer and bill payment functions through e-banking?

  RBL Bank credit card customers can access their RBL Bank Account to transfer funds through NEFT, RTGS, and IMPS. Utility bills, subscription services, insurance payments, and credit card bill payments are also available. There is 24 hours x 7 days a week payee to contact and instantaneous transfers for ease of use. 

• What should customers do if they face login issues on e-banking?

  Login issues may result from incorrect credentials, case-sensitive passwords, incompatible browsers, or temporary maintenance. Multiple incorrect attempts can lock the account. Customers can reset passwords using credit card details or contact customer care for prompt resolution and secure access.  

• Is there a charge for using e-banking services?

  There are no fees for conducting internet banking through RBL Bank credit cards and/or accounts, but as stated in the terms and conditions of the credit card, standard fees apply to specific credit card transactions/features. The e-banking service allows customers to securely access most services at no cost. 

• How can I escalate an issue that has not been resolved with my credit card?

  If a customer has not been able to reach a resolution on an issuer's credit card, they should either call customer care and ask for a callback by clicking the click-to-call option, use chat support, or go to a bank branch to meet with a customer service representative. Using a secure method of communication through the above-mentioned means will allow for escalation and resolution in a timely manner, thus providing peace of mind to the customer.