PNB Credit Card Customer Care Number

These numbers can be used for:

1. Credit card billing issues
2. Transaction disputes
3. Reward points queries
4. Card blocking or replacement
5. General service-related concerns

PNB Credit Card International Helpline Numbers

PNB offers dedicated international customer care numbers for NRI and overseas cardholders.

International Helpline (General): +91 120 249 0000

Country-wise International Toll-Free Numbers

These numbers help ensure secure access to PNB credit card services while traveling or residing abroad.

Common PNB Credit Card Issues & How to Resolve Them

In Case of PNB Credit Card Loss or Theft

If your PNB credit card is lost or stolen, act immediately to prevent fraudulent transactions:

1. Call 1800 180 2345 or 0120 461 6200
2. Email: creditcardpnb@pnb.co.in to request hotlisting

Hotlisting blocks the card instantly and protects you from unauthorized usage.

In Case Your PNB Credit Card Is Blocked

If your credit card is blocked due to security or technical reasons:

1. Contact PNB customer care to check if it can be unblocked
2. If unblocking is not possible, request a replacement credit card

Punjab National Bank Credit Card Email Support

You can also contact PNB through official email channels:

1. Credit Card Support: creditcardpnb@pnb.co.in
2. General Customer Care: care@pnb.co.in

Email support is recommended for documentation-based issues, follow-ups, and formal complaints.

PNB Credit Card Grievance Redressal Mechanism

PNB follows a structured grievance redressal system to ensure customer complaints are addressed fairly and transparently.

Escalation Levels

Level 1: Initial Complaint

1. Call customer care
2. Send an email
3. Contact your branch manager

Level 2: Zonal or Head Office Escalation

1. Approach the Zonal Manager or General Manager (Head Office) if unsatisfied

Level 3: Nodal Officer / Principal Nodal Officer

1. Escalate unresolved complaints for higher-level review

Level 4: Banking Ombudsman

1. If the issue remains unresolved, approach the Banking Ombudsman appointed by the RBI

Punjab National Bank Principal Nodal Officer Contact Details

The General Manager Punjab National Bank Customer Service Department Sector 10, Dwarka New Delhi – 110075

1. Phone: 011 2804 4153
2. Email: care@pnb.co.in

Write to Punjab National Bank (Postal Address)

You may also send your queries or complaints by post:

PNB Credit Card Processing Centre 3rd Floor,

Rajendra Bhawan Near Metro Station,

Rajendra Place New Delhi – 110008

Other Ways to Contact Punjab National Bank

Online Complaint Submission

1. Visit the official PNB website
2. Navigate to the “Contact Us” or complaint registration page
3. Submit complaints, feedback, or suggestions online

Visit a PNB Branch

1. Visit your nearest PNB branch
2. Fill out the complaint form and submit it to the branch manager
3. Receive an acknowledgment receipt

All branches maintain a perforated complaint book for official grievance registration.

Feedback Kiosk

1. Available at circle offices and zonal offices
2. Allows customers to submit complaints, feedback, and suggestions digitally

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