Federal Bank Credit Card Customer Care Number

You can get any assistance you need for your credit card even when you are abroad. The Federal Bank credit card customer care international helpline numbers are +91-484-2630995 or +91-484-2630994. You can also call 080-61991199.

Federal Bank Email Address Details

You can send an email detailing your complaints or asking any questions about your credit card to the bank at this address: contact@federalbank.co.in

Federal Bank Credit Card Grievance Redressal

For grievance redressal of your credit card issues, you can send an email to the address given below:

For customers in India: support@federalbank.co.in

For customers abroad: nrisupport@federalbank.co.in

Here are the steps that you can follow for redressal of your credit card-related grievances:

• Call the toll-free customer care number given above.
• Contact your nearest branch directly.
• Send an email to the mail IDs given above.
• If the steps above have not yielded results, submit a form detailing your grievances to the address given below. The form can be downloaded from the bank's website and can be found here - https://www.federal.bank.in/documents/10180/86180/Complaint+Form.pdf/1f5e6070-605a-40fe-81fe-a6a8963d485a
  • The Deputy Vice President,
  • Service Quality Department,
  • Federal Towers, Head Office,
  • Aluva, Ernakulam, Kerala - 683 101
• If the above steps have not worked, you may contact the Zonal Nodal Officers relevant to your region. Contact details are given in the next section.
• If the issue has not been resolved at the Zonal Nodal Officer's level, you may write to the Chief Operating Officer at the address given below: Ms. Shalini Warrier, Chief Operating Officer, CEO's Secretariat, Federal Bank Limited, Federal Towers, Bank Junction, Aluva, Kerala - 683 101
• If you have taken all the steps above and still not received a satisfactory redressal of your grievance, you may write to: The Managing Director & CEO, The Federal Bank Ltd., Corporate Office, Federal Towers, Aluva, Kerala - 683 101
• For any complaints that have not been resolved at any of the above levels, you may write to the Banking Ombudsman.

Federal Bank Zonal Office Contact Details

Here is the list of zonal officers that you can contact for grievance redressal.

Zone	Designation of Zonal Officer	Name of Zonal Officer	Email Address	Telephone	Address
Bangalore	Vice President	Rajanarayanan N.	bgrr@federalbank.co.in	080-22110054	The Federal Bank Ltd., Zonal Office, 1st Floor, Halcyon Complex, No.9, St. Marks Road, Bangalore-560 001
Chennai	Vice President	Eqbal Manoj	mdsr@federalbank.co.in	044-28588816	The Federal Bank Ltd., Zonal Office, Bhattad Tower, 1st Floor, 30 West Cott Road, Royapettah, Chennai - 600 014
Ernakulam	Sr. Vice President	Anil Kumar V.V.	ekmr@federalbank.co.in	0484-2385528	The Federal Bank Ltd., Zonal Office, 6th Floor, Federal Towers, Marine Drive, Ernakulam -682 031
Kolkata	Vice President	Dileep B.	calg@federalbank.co.in	033-22830842	The Federal Bank Ltd., Zonal Office, 2B, "Regency" 6, Hungerford Street, Kolkata - 700 017
Kottayam	Vice President	Joy P.V.	ktmr@federalbank.co.in	0481-2302329	The Federal Bank Ltd., Zonal Office, Mar Makil Centenary Memorial Building, SH Mount PO, Kottayam, Kerala - 686 006
Kozhikode	Vice President	Regi C.V.	kkdr@federalbank.co.in	0495-2744575	The Federal Bank Ltd., 2nd Floor, Federal Towers, 27/97G, Mavoor Road, Kozhikode, Kerala - 673 016
Mumbai	Vice President	Deepak Govind P.A.	bbyg@federalbank.co.in	022-26506922	The Federal Bank Ltd., Zonal Office, Laxmi Towers, A1, 4th Floor, Bandra Kurla Complex, Bandra East, Mumbai - 400 051
New Delhi	Vice President	R. Vardharajan	ndlr@federalbank.co.in	011-25881075	The Federal Bank Ltd., Zonal Office, 1/7 Patel Road, East Patel Nagar, New Delhi - 110 008
Thiruvananthapuram	Vice President	Kuriakose Conil	tvmr@federalbank.co.in	0471-2330485	The Federal Bank Ltd., Zonal Office, Federal Towers, Thiruvananthapuram - 695 001

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FAQs on Federal Bank Credit Card Customer Care

• What types of service can I get from Federal Bank's credit card customer service concerning something other than a complaint?

  Federal Bank credit card customer service can answer many non-complaint-related questions for customers about using their cards, including statements, fees, rewards programs, and general account support. All of these job functions are intended to make it easier for customers to manage their credit cards without needing to visit the bank.

• Will Federal Bank's credit card customer service help me find out why my credit card transaction was denied?

  Yes, customers can contact Federal Bank's credit card customer service to learn more about why a transaction may have been declined. The customer service representative will determine if there were any temporary blocks, utilisation limits reached, merchant restrictions, or if the transaction trigger was due to security reasons and provide guidance on how to resolve those issues. 

• Does Federal Bank's credit card customer service help customers who use their cards when travelling outside of India?

  Yes, Federal Bank's credit card customer service helps those travelling and living abroad. They provide information for using a credit card internationally, for how to deal with foreign currency fees, and how to get assistance with a transaction issue while overseas. 

• Can I find out the status of my Federal Bank Credit Card Application from Federal Bank Customer Service?

  Yes, if you are a customer of Federal Bank who has applied for a Federal Bank Credit Card, you may call Federal Bank's Customer Service regarding your application to check on your status, confirm expected processing timelines, and the necessary documentation required to complete your application (if requested) after verification. 

• Will Federal Bank Customer Service clarify queries about my billing statement/billing cycle and payment due?

  Yes, Federal Bank Credit Card Customer Service is available to explain your Credit Card's billing cycle, generation of Billing Statements and Payment Due Dates. In addition, they can guide you through what happens if payments are made late or incomplete. This support will ultimately allow you to manage your repayments better, minimise potential additional fees and costs of using your Federal Bank Credit Card. 

• Can Federal Bank Credit Card Customer Service teach me how to use my Credit Card Safely?

  Yes, Federal Bank Credit Card Customer Service is committed to providing guidance regarding safe practices for using your credit card including the safeguarding of your card's information, ways to identify possible fraud related to your credit card, and developing secure habits that will minimise the risk of experiencing such events. 

• Is Federal Bank Customer Service available every day?

  Yes, Federal Bank Customer Service is available to assist customers with any urgent issues, and routine inquiries and questions about their Credit Card Services, on a 24/7 basis.