For customers that wish to contact the customer care unit of Reliance Life Insurance for queries regarding their policies, or for grievances, complaints or to raise a claim, they can use the contact details as listed.
Toll Free Customer Care Service: 1800 102 1010
Toll Free Customer Care Service (For Customers residing outside India): +91 022 4198 4000
Claims Related Queries: 1800 102 3330
Established as a joint venture between Reliance Capital of India and Nippon Life Insurance of Japan, is a sub-unit of Reliance Capital and is counted among the top players in the industry.
The insurer boasts of a well penetrating network of 800+ branches which cater to a customer base of over 10 million customers. Considering the size of its operations, the insurer has set up a dedicated and efficient customer support system which is ever ready to assist customers and resolve their queries and address their complaints.
There are various channels via which customers can get in touch with the support staff at Reliance Nippon for all their life insurance related queries, issues and complaints. Customers can not only call the given customer care helpline numbers, but also request to get a call back from the customer support staff as well. Customers can also write in via email or snail mail to get their queries or complaints registered and addressed.
To approach the customer care representatives, customers can call on the insurer's toll free number, 1800 102 1010. Our customer service hours are from Monday to Saturday, 9 am to 6 pm. During this time, you can reach us through the contact numbers provided for any assistance or queries you may have.
Customer Care Number for Customers residing outside India: (+91) 022 4198 4000
Customers can also reach out to Reliance Nippon's round-the-clock call centre to register their queries and complaints and receive timely feedback. The number of the insurer's call centre is 3033 8181.
Claim is the most important part of an insurance policy. It often happens that customers may face some issues or have a query regarding their Reliance Nippon life insurance policy, which they need to resolve at the earliest. For all claim related queries, the insurer has set up a special and dedicated helpline which customers can call on for swift resolution of their queries, complaints, etc. The Claims Helpline Number is 1800 102 3330.
The exercise of calling the customer care helpline to get in touch with a company representative may not always result in success. This can be especially frustrating when a customer wants to know about a claim related query. Keeping such situations in mind, the company has also put in place an alternative method to enable customers to get in touch with the claims department of the company by simply requesting a call back on their registered number. To request a call back, customers must visit the Reliance Nippon Life insurance website and navigate to the Contact Us section. They must then click on the 'Get A Call Back' tab where they will be required to enter some information about themselves such as their name, their email ID, their city and state of residence, their mobile number, and the product they want to enquire about. Upon submission of this information, the customer will receive a call from the insurer shortly.
Besides calling, customers can also contact the customer support staff at Reliance Nippon via email or regular post. The email address for the customer support department is rnlife.customerservice@relianceada.com. Alternately, customers can also write in to the insurer's head office in India, and/or Dubai.
India Head Office:
Reliance Nippon Life Insurance Company Limited,
Unit Nos. 401B, 402, 403 & 404, 4th Floor,
Inspire-BKC, G Block,
BKC Main Road, Bandra Kurla Complex,
Bandra East, Mumbai – 400051, India.
Landline: +91 22 6896 5000
Dubai Representative Office:
Reliance Nippon Life Insurance
No. 604, NBQ Building,Bank Street,
Bur Dubai, Dubai, UAE, 127416
Landline: +97-143-972-100
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