Citibank Mobile Banking

1. You can check the account transaction history of your bank and credit card anytime without signing in every time. 

1. If your card gets lost, then you can lock your credit card or Citi® debit card instantly using the Citi Mobile® App or Citi® Online. 

Benefits of using Citibank Mobile Banking:

Citibank Mobile Banking offers multiple benefits to its users. These are listed below: 

1. Free and secure way of banking
   
2. Easy access to your account anywhere, anytime
3. Citibank mobile banking comes with great security and reduces the risk of fraud
4. Citibank customers are always updated about the products and services offered by the bank through mobile banking
5. Customers can pay bills their pills promptly using mobile banking services

Register for Citibank Mobile Banking Services through Net Banking

Some of the steps you will have to follow in order to register for Citibank's mobile services using net banking are given below:

1. Visit the official website of Citibank.
2. On the top right-hand side of the page click on 'Login'.
3. You will be directed to a new page where on the right-hand side of the page you will find 'First time user'. Click on it.
4. You will be directed to a new page where you will have to select the type of account you hold with the bank. Enter the details as asked for by the bank and tick the 'I agree with the terms and condition' box and click on 'PROCEED'.
5. Authenticate your account information and click on 'Proceed'.
6. The next step will be to create a Log in ID.
7. Once you have created your login ID, the next step will be to create a password. Create your password and confirm the password. Click on 'Submit' and use your credentials to log in to the internet banking portal.
8. You can then visit the mobile banking section and avail the various banking services offered by the bank.

Through Citibank Mobile App:

Below are the steps that you will have to follow if you wish to register for the Citibank mobile services using the Citibank mobile app:

1. Download the Citibank India mobile app.
2. Open the app and click on 'New User'.
3. Select the type of account you have with the lender and enter the details as required by the bank. Click on 'Proceed'.
4. The next step will be to create a Log in ID.
5. Once you have created your Log In ID, the next step will be to create a password. Create your password and confirm the password. Click on 'Submit'.
6. You can then use your credentials to log in to the app.

How to Reset Password in Mobile Banking App?

In case you forget your mobile app password, you can follow the steps given below to reset your password:

1. Open the Citibank India mobile app.
2. Click on 'Forgot User ID and Password'.
3. Select 'Password' if you have forgotten your password.
4. Enter your mobile number, a One-Time Password (OTP) will be sent to your registered mobile number. Enter the OTP.
5. The next step will be to create a new password. Enter the password of your choice and confirm the same. Click on 'Submit'. You can now use your User ID and your password to log in to the app.

List of Mobile Apps under Citibank:

Features of Citi Mobile Apps 

These apps have a number of features so that you can manage your finances easily. Some of the features are listed below: 

1. You can check your account balances right away with Mobile Snapshot. 

1. You can pay bills quickly and simply through the app. 

1. You can find the closest Citi branch and ATM locations. 

1. You can deposit checks using your phone. 

1. You can check your last 150 transactions on your bank or credit card. 

Citibank Mobile Banking Security Measures:

Citibank offers a high level of security for its mobile banking users by providing advanced measures like MobilePASS. It is a tool that is designed to increase login security. It offers the following security features:  

1. Multi-factor authentication (MFA) for secure access to mobile banking. 

1. Encryption of sensitive data to protect user information. 

1. After six failed attempts the security key will be deactivated, to prevent hacking. 

1. Option to use biometrics (fingerprint or face recognition) for added protection.

Citibank Mobile Banking: Do’s and Don'ts:

Do’s:

1. Make sure you have the latest version of antivirus software updated while accessing mobile banking.
2. Always choose a strong password. A strong password is alphanumeric with special characters.
3. Keep changing your password frequently as this keeps your account safe.
4. Always read any communication sent by the bank via SMS or Email as this could carry important updates about your account.
5. Report any unauthorised transaction made on your account immediately to Citibank.

Don’t:

1. Please ensure your do not select the “Auto save” or “Save password” option on your browsers while using online services.
2. Do not scribble your mobile banking username and password anywhere.
3. Before your transfer funds using mobile banking, make sure you know all about the beneficiary. Do not transfer funds to unknown people.
4. Do not share your login credentials with anyone.
5. Do not make a payment using mobile banking while your Bluetooth device is switched on.

Citibank fund transfer via NetBanking

Apart from using your debit and credit card for making payments, Citibank offers four safe and secure fund transfer options, namely NEFT, RTGS and IMPS.

1. NEFT/RTGS: National Electronic Funds Transfer (NEFT) allows you to transfer funds to any account within the NEFT network in India whereas RTGS (Real Time Gross Settlement) allows you to transfer funds instantly. It is mainly used for transferring large amounts (minimum Rs.2 Lakh). With NEFT or RTGS, you can transfer up to Rs.50 Lakh, if you are Citigold customer and for Citibank customer it is Rs.15 Lakh 

You can easily transfer your money through NEFT/RTGS by following the given below steps:  

1. Log in to Citibank Online and add a payee  

1. You need to enter the payee’s bank details or IFSC code 

1. A six-digit OTP will be sent to your registered mobile 

1. You can enter the OTP to complete the transfer 

2. IMPS: Immediate Payment Service (IMPS) allows you to transfer funds 24/7 with the help of a registered mobile number. With IMPS you can transfer up to Rs.2 Lakh. To transfer money via IMPS you can follow the steps given below: 

1. Sign in to Citibank Online and add a payee with their account number and IFSC code 

1. Go to the “Banking” section and select “Transfer Funds” 

1. Click “To Other Bank Account” and select “Make Payment Now” 

1. Select the option “Immediate Transfer (IMPS)” 

1. You need to enter the amount and complete the transfer 

Citibank Customer Care Numbers:

GST of 18% is applicable on all banking products and services from July 1, 2017 onwards.