Citibank Personal Loan Customer Care Number
Citibank has a special facility called CitiPhone which provides 24x7 customer care support across India. For loans, this facility is available from Monday through Saturday (except on national holidays) from 9 am to 7 pm.
The 24x7 CitiPhone Number for calls within India is 1860 210 2484. Customers outside India can dial +91 22 4955 2484 to get in touch with the customer care team.
Citibank Personal Loan Customer Care Number
If you require clarifications regarding your personal loan, you can get in touch with the numbers mentioned in the table below:
24/7 CitiPhone Numbers* |
*Do note that the customer service facility for loans is only operational between 9:00 a.m. to 9:00 p.m.
You can also call the above numbers if you need assistance with your Citibank credit cards, Citibanking, Suvidha, Citi Priority, and Business Preferred queries.
Citibank Branches Address and 24x7 Helpline Number
If you wish to get in touch with a customer care executive and have a face-to-face discussion on services and offers, you can visit your nearest Citibank branch between 10 am to 6 pm. The contact details of all Citibank branches are provided in the table below.
City | Address | 24/7 Helpline Number |
Ahmedabad | Ground Floor, Kalapurnam, Near Municipal Market, CG Road, Ahmedabad- 380009. | |
Aurangabad | Saraswati Sankul, Opposite S.B. Bus Stop, Aurangapura, Aurangabad- 431001. | |
Bengaluru | No. 5, M.G. Road, Bengaluru- 560001. | 080 - 67739333 |
Chandigarh | Sco-132/133/134, Sector 9C, Madhya Marg, Chandigarh- 160017. | |
Chennai | 163, Anna Salai, Chennai- 600002. | |
Coimbatore | 657, Tristar Towers, Avinashi Road, Coimbatore- 641037. | |
Delhi |
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Faridabad | 24-27, Lower Ground Floor, Crown Ansal Plaza, Sector 15A, Mathura Road, Faridabad- 121007. | 0129-4182250 |
Gurgaon | Ground Floor, DLF Square, M Block, Jacaranda Marg, DLF City, Phase II, Gurgaon- 122002. | 0124-4893918 |
Hyderabad |
| 040-40005834 +91-40-66017101 |
Jaipur | Bhagwati Bhawan, Ground Floor, Government Hostel Crossing, M.I. Road, Jaipur- 302001. | 0141-4053302 / 0141-4053300 |
Kochi | 38/1581 Ravis Arcade, Padma Junction, M G Road, Ernakulam, Kochi- 682035. | 0484-4196500 |
Kolkata |
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Lucknow | 17/1, Ashok Marg, Ground Floor, Lucknow- 226001. | 0522 - 4031217 |
Mumbai |
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Nagpur | Nexus Point, Shop No. 1, Opp. Vidhan Bhawan, Civil Lines, Nagpur- 440001. | 0712-662-3101 |
Nasik | Rushiraj Presidency, Opp. Bhonsala Military School, 52, 53, D'Souza Colony, College Road, Nasik- 422005. | 0253-6647007 |
Noida | Ground Floor, Som Datt Tower, K-2, Sector-18, Noida- 201301. | 0120 - 4396530 |
Pune | Ground Floor, Onyx Tower, 37/3 Ghorpadi, Nr. Westin Hotel, North Koregaon Park Main Road, Pune- 411001. | 020-66064200 |
Surat | 14 Adarsh Society, Opp. Kakadia Complex, Ghod Dod Road, Surat- 395007. | 0261-4082707 |
Vadodara | Pelican Opp. Race Course Tower, Gotri Road, Vadodara- 390007. | 0265-6639210 |
Note: The phone calls made to Citibank customer care numbers may be recorded for quality analysis and training purposes.
Principal Nodal Officer
If an issue has not been resolved at the level of the customer support team, you can get in touch with the Principal Nodal Officer using the details given below. You would have to mention your first point of contact with the bank and the interaction reference number when you do so:
Principal Nodal Officer,
Hema L. Venkatesh,
Citibank N.A., Mail Room,
Acropolis, 9th Floor,
New Door No.148 (Old No.68),
Dr. Radhakrishnan Salai,
Mylapore, Chennai - 600 004.
Email id: Principal.nodal.officer@citi.com
Telephone number: 18002662400 / 022 49552400
Regional Nodal Officers
Given below are the contact details of the Regional Nodal Officers:
Branch | Nodal Officer | Telephone Number | Email Address | Address | Coverage Area |
Ahmedabad | Rohit Mehra | 079-40015715 | regionalnodalofficer.west@citi.com | Citibank N.A., Ground Floor, Kalapurnam, Nr Municipal market, C G Road, Ahmedabad - 380009 | Union territories of Daman and Diu, Dadra & Nagar Haveli, Gujarat, and Bhopal |
Bangalore | G Nagaparameshwary | 080- 67739326 | regionalnodalofficer.south@citi.com | Citibank N.A., 5 M. G. Road, Bengaluru- 560 001 | Karnataka |
Chandigarh | Puneet Sandhu | 0172-6650934 | regionalnodalofficer.north@citi.com | Citibank N.A., SCO 4-5, Sector 8C, Madhya Marg, Chandigarh - 160 009 | Union Territory of Chandigarh, as well as Punjab, Himachal Pradesh, Ambala, Yamuna Nagar, and Panchkula districts of Haryana |
Chennai | John Koshy | 044- 66890076 | regionalnodalofficer.south@citi.com | Citibank N.A., 7th Floor, Acropolis, No. 148, Dr. Radhakrishnan Salai, Mylapore, Chennai- 600 004 | Tamil Nadu, Andaman and Nicobar Islands, and Union Territory of Puducherry (except Mahe) |
Delhi NCR | Rakesh Singh | 0120 4396555 | regionalnodalofficer.north@citi.com | Citibank N.A., Level 1, Gurmehar, A-12, Ring Road, South Extension Part-I, New Delhi- 110049 | Delhi, Uttar Pradesh (only districts of Gautam Budh Nagar and Ghaziabad), Haryana (except districts of Panchkula, Yamuna Nagar, and Ambala), and Jammu & Kashmir |
Hyderabad | Amaresh Sri Adibhatla | 040- 66017109 | regionalnodalofficer.south@citi.com | Citibank N.A., Unit No. 1, Apurupa Silpi, Survey No. 124, Gachibowli Village, Serilingampally Mandal, Hyderabad- 500 032 | Andhra Pradesh and Telangana |
Jaipur | Amit Sen | 0141- 4053301 | regionalnodalofficer.north@citi.com | Citibank N.A., Ground floor, Bhagwati Bhawan, Near Government Hostel Crossing, M I Road, Jaipur-302001 | Rajasthan |
Kochi and Trivandrum | Bindhya Krishnan | 0484 4196501 | regionalnodalofficer.south@citi.com | Citibank N A, Ravis Arcade, Padma Junction, MG Road, Cochin-682035 | Kerala, Union Territory of Puducherry (only Mahe), and Union Territory of Lakshwadeep |
Kolkata | Arjun Mitra | 033- 44095002 | regionalnodalofficer.east@citi.com | Citibank N.A., 9 Brabourne Road, Kolkata-700001 | West Bengal, Sikkim, and Orissa |
Lucknow and Kanpur | Saurabh Mehrotra | 0522- 4031203 | regionalnodalofficer.north@citi.com | Citibank N.A., Amren House, 17/1, Ashok Marg, Lucknow-226001 | Uttar Pradesh (excluding the districts of Gautam Budh Nagar and Ghaziabad) and Uttaranchal |
Mumbai | Bipin Salunkhe | 022 42142651 | regionalnodalofficer.west@citi.com | Citi Bank N.A, 322 west view building, Linking Road, Khar West, Mumbai 4000052 | Goa and Maharashtra |
Citibank, a private player in the banking industry, is known for its financial service offerings ranging from consumer banking and investment banking to wealth management solutions. Besides launching financial products, the bank also ensures a high level of customer satisfaction with its customer support cell active around the clock.
Interactive Voice Response System
Citibank customers can make use of the IVR facility to get information on banking products and services. For details on loan products, dial the Citibank helpline number and first select the language of your choice. After selecting the language, you can choose from the options listed in the IVR menu and get product specific information. In case you are not satisfied with the details provided in the IVR menu, you can speak directly with the customer care executive. Make sure that you keep your loan account number and TPIN handy for customer verification process. The helpline numbers of Citibank are given above:
For all information on personal loans dial 1860 210 2484
For calls from outside India dial +91 22 4955 2484
Citibank Branches Address and 24x7 Helpline Number
If you wish to get in touch with a customer care executive and have a face-to-face discussion on services and offers, you can visit your nearest Citibank branch between 10 am to 6 pm. The contact details of all Citibank branches are provided in the table below.
To send an email, login to the Citibank internet banking account with your username and password. Subsequently, access the Quick Links menu and select the Compose Mail option from the Your Queries section. Make sure that you don't forget to mention the loan account number while sending the mail. All email responses will be attend the by the customer service representatives, who will answer your queries at the shortest possible time.
Registered Address
You can send your query via post to the registered address of the CitiBank. The addresses are given below:
Regular Mail:
Citibank,N.A., PO Box 4830, Anna Road Post Office,
Chennai 600 002, Tamil Nadu, India.
Registered or Certified Mail:
Citibank N.A., Mail Room, ACROPOLIS, 9th Floor, New Door No.148 (Old No.68),
Dr. Radhakrishnan Salai, Mylapore,
Chennai - 600 004.
FAQs on Citibank Personal Loan Customer Care Numbers
- Apart from the customer care toll-free numbers, are there other ways to get in touch with the customer care unit of CitiBank for queries?
You can make use of the 'Ask me' chatbot on the main page of the website, login to your Citibank internet banking account and register a query or grievance or you can write to the customer support team under the 'write to us' section of the page.
- How will I know if my personal loan application is approved by CitiBank?
The customer care support team will send an SMS to your registered mobile number and will also send you an email that your loan has been approved. In addition, using your personal loan application reference number, you can check the status of your personal loan application on the website of the bank or on the mobile app of CitiBank.
- What can I do if I am not satisfied with the response of the customer support team?
You can write directly to the Senior Management of CitiBank on the website if you are dissatisfied with the service of the customer support team of CitiBank.
- Will there be call charges to contact the customer support team of CitiBank?
Yes, local call charges will be applicable.
- Will the customer care support team contact me about my personal loan application even though I put myself on the Do Not Disturb list?
You will not receive a call, but the customer support team will get in touch with you through other means of communication - SMS, email, etc.
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